Strategies and digital public services management: comparative study between Teresópolis (BR) and Fort Lauderdale (USA)

Abstract

Strategies and public services offered in digital media are attributes associated with management that seeks to be close to citizens and effective in reaching their needs. The association between strategies and services, represented by regulatory and operational elements, is configured in integrative management that envisions the success of local government actions in a socioeconomic context that impacts and is impacted by decisions and directives given for strategies and services. The objective is to verify if there is a similarity in the management of strategies and services in cities that present similarities in socioeconomic aspects, but are located in different territories, using the strategic digital city model as a theoretical-conceptual basis. The research methodology was configured in a study of multiple cases involving a city in South America (Teresópolis, Brazil) and another in North America (Fort Lauderdale, USA) for which a comparative analysis was carried out using a research protocol with six variables. The obtained results point to the diversified and disintegrated use of municipal themes both in terms of strategies and in the provision of public services making analysis of the type “if (…), than (…)” unfeasible. The conclusion highlights the use of information technology resources to inform city strategies and provide public services, as well as the existence of articulations between strategies and public services between cities, indicating certain conformity with the strategic digital city model.